Federal Panel Warns Bush of Social Security Problems Beneficiaries must wait two to four hours for assistance at many field offices and often cannot obtain accurate information by telephone, the panel said. Social Security's disability programs, which provide assistance to 10 million people at a cost of $90 billion a year, are in chaos, swamped with a backlog of claims and litigation, the panel said. Eligibility decisions are not made in a uniform or consistent manner, the panel said, and two-thirds of the people who challenge the denial of disability benefits prevail on appeal, overturning the initial decisions of the Social Security Administration. http://www.nytimes.com/2001/02/19/politics/19BENE.html?pagewanted=all